SafeBuy

 

Consumer Feedback Statistics

for BTR Direct

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.

1. How easy was it to find what you wanted on our website?
#ChoiceCount%  
1Very easy21887.55
 
2Quite easy2510.04
 
3Reasonably easy52.01
 
4Difficult00
 
5Very difficult10.40
 
2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?
#ChoiceCount%  
1No24096.39
 
2To some degree52.01
 
3Yes41.61
 
3. Did you carry on with the transaction anyway or quit to consider alternative options?
#ChoiceCount%  
1Carried on anyway777.78
 
2Quit to consider my options222.22
 
4. Did you check our Terms & Conditions before you ordered?
#ChoiceCount%  
1Yes19879.52
 
2No5120.48
 
5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?
#ChoiceCount%  
1Yes24799.20
 
2No20.80
 
6. Was your delivery made when you expected?
#ChoiceCount%  
1Sooner16265.06
 
2On time7730.92
 
3Later104.02
 
7. Was it so late that it was a problem?
#ChoiceCount%  
1Yes770.0
 
2No330.0
 
8. If you tried to contact us by phone or email, how easy was it to get in touch with us?
#ChoiceCount%  
1Easy3614.46
 
2OK / Didn't try21184.74
 
3Difficult20.80
 
9. In overall terms were you happy with the way we handled your order and delivery?
#ChoiceCount%  
1Very happy22891.57
 
2Quite happy135.22
 
3OK41.61
 
4Not very happy10.40
 
5Not happy at all31.20
 
10. Would you recommend us to other people?
#ChoiceCount%  
1Yes24598.39
 
3No41.61
 

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.

What are your overall comments on us and your buying experience?
Great service, Quick Delivery. Perfect.
Jan 25 2012 8:41PM
Found the site by chance while doing a price comparison for a DVD. BTR seemed to be the cheapest although I had never heard of it before. Did a bit of research and overall the reviews seemed good. Ordered the DVD on Thursday morning and recieved on Friday, can't get much quicker than that! Will definitely be using the site again.
Jan 19 2012 9:25PM
I am very pleased with the items I ordered, and the arrived well packaged and before I expected them. P J Bournes
Jan 19 2012 11:21AM
The box set I brought was easy to find, arrived very quickly in good condition but without the excessive layers of packaging that often accompany such deliveries from other suppliers, the price was very reasonable too.......
Jan 16 2012 8:34AM
As said in previous emails to you . A+++++ EXCELLENT SERVICE
Jan 15 2012 12:07PM
SITE VERY EASY TO ACCESS AND USE AND VERY HAPPY WITH ALL ASPECTS OF PURCHASE AND THE DELIVERY
Jan 11 2012 2:55PM
Great service and products, would use again.
Jan 11 2012 1:32PM
It was the second time I have used the company to order items over the internet and I was impressed, they provide an excellent service. I have already recommended them to friends. Brian Hogben
Jan 11 2012 1:27PM
Very quick service and communication is good, thank you
Dec 17 2011 11:15AM
Fantastic Bargain price and such quick delivery! Thank you very much and will definitely check you site again if I want to get any dvds.
Nov 30 2011 4:02PM
I ordered 3 DVD's and only two turned, but the customer service was excellent. They replaced the missing DVD very quickly with no fuss. Highly Recommended !
Sep 9 2011 7:20PM
Excellent service, will use again.
Sep 8 2011 6:15PM
Excellent service, will use again.
Sep 8 2011 6:14PM
Very easy ordering and payment, quick despatch and delivery. Very impressed and would certainly recommend to friends/family.
Sep 7 2011 1:38PM
Easy with quick delivery, would buy again.
Sep 7 2011 1:28PM
Very satisfactory sevice and would recommend to others.
Aug 18 2011 2:38PM
Happy with transaction and speed of service
Aug 17 2011 6:28PM
Thanks!
Aug 17 2011 5:40PM
Excellent service
Aug 17 2011 11:50AM
the description of my purchase was100 cent correct iam very pleased that it was sent out very quick i would recomend this web site
Jul 17 2011 5:15PM