Express Rugs

Product Satisfaction
100 / 100

Delivery Satisfaction
96 / 100

Would Recommend
96 / 100 4.9 / 5    from    292    REVIEWS

Recent Comments

Here are the latest reviews independently reported to SafeBuy REVIEWS on

Q. What are your overall comments on this online retailer and your buying experience?

"Delivery was promised for next day but was delivered 2 days after this. I think it was the courier who was at fault, as the label did say '24 hr' so presumably the company are paying for 24hr delivery but ParcelForce are letting them down. Otherwise, everything fine and dispatch was very quick."
Dec 13 2017 12:08AM

"Very good response to query on delivery time. Called back to re-confirm with apologies for delay."
Dec 11 2017 4:35PM

"Delivery arrived a day late but supplier contacted to apologise even though I didn't complain as the service was extremely quick anyway"
Dec 11 2017 3:17PM

"I wouldn't hesitate to buy another rug from this retailer again. The service was excellent, above and beyond what I expected and I'd certainly recommend them to anyone. Thank you very much for my beautiful rug."
Dec 8 2017 4:53PM

"Very responsive and helpful customer service. Competitive pricing. Highly recommended would use again ??????????"
Dec 6 2017 9:51PM

Dec 6 2017 9:49PM

"I chose this retailer because they were offering a competitive deal and was pleased that I did. The website was clear and straightforward to navigate but I chose to order by phone as I was unsure which colour and type of rug I wanted. Leon at Customer Services was friendly, helpful and easy to contact so that the buying experience was good even though I had to return rugs and order again, a process which was organised by the company and went smoothly.i finally found the rug which suited my room and would use Express Rugs in the future."
Dec 6 2017 8:52AM

"Great, I can’t recommend them highly enough.  The rug had to be delivered within a very tight time frame and they went to a lot of trouble to ensure that the rug arrived on time"
Nov 30 2017 5:40PM

"Very happy with service, but rug returned as I wasn't happy with it"
Nov 30 2017 5:17PM

"A very good experience and won’t hesitate using the company against n"
Nov 24 2017 4:34PM

"Great service and quality."
Nov 22 2017 1:27PM

"I like the variety and it is my go-to company when I am on the market for a new rug!!"
Nov 11 2017 1:22PM

"Amazing .leon was the most knowledgable kind and proffesional person i have ever dealt with"
Nov 8 2017 4:19PM

"The product was what I expected I was kept informed regarding delivery Quite satisfied"
Oct 29 2017 2:43PM

"Good photos of the rugs, lovely quality and value for money, a gentleman phoned me to tell me when to expect the delivery which was on time"
Oct 26 2017 5:03PM

"The company are very professional. There was a probably with the delivery and they were there immediately to sort it out. The rug is beautiful, very good quality and very pretty. I would happily recommend irugs to anyone but DHL gave the wrong delivery information and caused some inconvenience. I expected it would take over a week to arrive but when you're given different information it can be a problem. Thankyou."
Oct 26 2017 1:49PM

"Lovely rug at an amazing price would definitely recommend the company a very happy customer won’t hesitate to shop with again"
Oct 26 2017 1:49PM

"Good experience. .polite and helpful."
Oct 26 2017 11:12AM

"Great to deal with, very pleasant and very good service."
Oct 25 2017 2:26PM

"No problems. Fast delivery. Very happy."
Oct 19 2017 5:59PM