Consumer Feedback Statistics

for Fine Wine Accessories

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.

1. How easy was it to find what you wanted on our website?

#	Choice	Count	%
1	Very easy	37	74.00
2	Quite easy	11	22.00
3	Reasonably easy	2	4.00
4	Difficult	0	0
5	Very difficult	0	0

2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?

#	Choice	Count	%
1	No	46	92.00
2	To some degree	4	8.00
3	Yes	0	0

3. Did you carry on with the transaction anyway or quit to consider alternative options?

#	Choice	Count	%
1	Carried on anyway	3	75.00
2	Quit to consider my options	1	25.00

4. Did you check our Terms & Conditions before you ordered?

#	Choice	Count	%
1	Yes	33	66.00
2	No	17	34.00

5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?

#	Choice	Count	%
1	Yes	50	100
2	No	0	0

6. Was your delivery made when you expected?

#	Choice	Count	%
1	Sooner	21	42.00
2	On time	28	56.00
3	Later	1	2.00

7. Was it so late that it was a problem?

#	Choice	Count	%
1	Yes	0	0
2	No	1	100

8. If you tried to contact us by phone or email, how easy was it to get in touch with us?

#	Choice	Count	%
1	Easy	25	50.0
2	OK / Didn't try	25	50.0
3	Difficult	0	0

9. In overall terms were you happy with the way we handled your order and delivery?

#	Choice	Count	%
1	Very happy	47	94.00
2	Quite happy	3	6.00
3	OK	0	0
4	Not very happy	0	0
5	Not happy at all	0	0

10. Would you recommend us to other people?

#	Choice	Count	%
1	Yes	50	100
3	No	0	0

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.

What are your overall comments on us and your buying experience?

Good choice on web site, very good swift service. Will definately shop with you again in the future
Dec 5 2011 8:04PM

Simple and straight forward
Nov 29 2011 8:56PM

A simple and straightforward transaction. Well done!
Nov 16 2011 3:47PM

easy to manage website with a good variety of interesting and unusual goods. efficient delivery service and goods arrived in good condition.
May 30 2011 9:37AM

Happy with purchase and service
May 15 2011 9:03AM

very efficint and promt
May 14 2011 2:06PM

very efficint and promt
May 14 2011 2:06PM

it was an easy purchase
Apr 25 2011 10:54AM

As first time buyer I was very satisfied. I was sorry I did not use your gift wrapping service. Maybe next time.
Apr 1 2011 8:12AM

Prompt and efficient service. Nice people to deal with. Satisfying experience.
Mar 7 2011 5:13PM

EXCELLENT SERVICE WITH QUALITY PRODUCT - VERY HAPPY
Feb 21 2011 2:35PM

A gorgeous gift, great friendly service. A super site!
Feb 21 2011 1:09PM

Excellent service and very speedy replies to e-mails. More than happy with the service and will be buying from you again next year. Many thanks.
Feb 14 2011 10:15AM

very happy
Dec 27 2010 10:46PM

excellent!
Dec 13 2010 2:56PM

You provided an efficient and thorough service.
Dec 2 2010 6:48AM

Really easy no problems at all.
Nov 30 2010 10:23AM

Pleasant to deal with; helpful. Order arrived when expected i.e. next day after despatch. Impressive.
Oct 28 2010 4:25PM

Very Good. Will use this site again.
Oct 8 2010 1:56PM

I was very satisfied with your service and the product and will certainly use your company again in the future.
Oct 7 2010 3:51PM