SafeBuy

 

Consumer Feedback Statistics

for Glencall International

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.


1. How easy was it to find what you wanted on our website?
#ChoiceCount%  
1Very easy3482.93
 
2Quite easy614.63
 
3Reasonably easy12.44
 
4Difficult00
 
5Very difficult00
 

2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?
#ChoiceCount%  
1No4097.56
 
2To some degree12.44
 
3Yes00
 

3. Did you carry on with the transaction anyway or quit to consider alternative options?
#ChoiceCount%  
1Carried on anyway1100
 
2Quit to consider my options00
 

4. Did you check our Terms & Conditions before you ordered?
#ChoiceCount%  
1Yes2868.29
 
2No1331.71
 

5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?
#ChoiceCount%  
1Yes41100
 
2No00
 

6. Was your delivery made when you expected?
#ChoiceCount%  
1Sooner1946.34
 
2On time2048.78
 
3Later24.88
 

7. Was it so late that it was a problem?
#ChoiceCount%  
1Yes00
 
2No2100
 

8. If you tried to contact us by phone or email, how easy was it to get in touch with us?
#ChoiceCount%  
1Easy3175.61
 
2OK / Didn't try1024.39
 
3Difficult00
 

9. In overall terms were you happy with the way we handled your order and delivery?
#ChoiceCount%  
1Very happy41100
 
2Quite happy00
 
3OK00
 
4Not very happy00
 
5Not happy at all00
 

10. Would you recommend us to other people?
#ChoiceCount%  
1Yes41100
 
3No00
 

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.


What are your overall comments on us and your buying experience?
excellent in every way - great folks to do business with!
Nov 25 2011 9:56PM
Good quality product, backed up by a professional, effecient & frendly Company to do business with. Process straight forward. = delighted customer who will recomend company to friends & colleagues.
Oct 14 2011 9:27AM
friendly informative and prompt customer service
Aug 11 2011 4:35PM
The service was great - the website was easy to use and I was kept informed as to the delivery date of the postbox. The postbox turned up on time & I was delighted with the product. It was easy to fix onto our railings and our house number had been smartly inscribed with no extra charge. I would highly recommend this company.
Jul 18 2011 6:42AM
Superb product and first class customer service, I cannot recommend them highly enough
Jul 12 2011 7:14AM
Excellent personal service. When I emailed, someone got back to me asap and helped me with my query. The same person also followed up with an email to ensure I had recieved the order and that I was happy with it. Really great to speak to a real person, and have continuity. Felt like I could trust them, which can be hard sometimes with internet companies. Great company.
Jun 6 2011 8:01PM
No problems with ordering and kept well informed of my order's progress by email.
May 24 2011 2:30PM
Excellent service. Will certainly use this firm again and recommend to others.
Apr 21 2011 12:42PM
Glencall was extremely helpful. I had questions about products relative to our seaside home and they researched for me and gave me options. Product arrived early and is of very good quality. They take customer servide seriously which is much appreciated.
Apr 16 2011 3:22PM
Clear easy to use website, product detail very clear. Timely information received and a good order tracking system in place.Very good service all round.
Mar 31 2011 11:07AM
A high-quality product supplied after helpful sales assistance from Glencall International.A first class response to my queries as to the suitability of the product for my needs, and parcel very well packed & arriving when promised. A pleasure to deal with this Company, which I would confidently recommend to all.
Mar 3 2011 1:44PM
very happy with the product and the service
Jan 20 2011 7:49PM
Website was very good; communication was excellent; product was first class; and delivery was quite remarkable! Despite heavy snow paralysing the country, my mailbox arrived as if by magic! It's a brilliant product, was beautifully personalised, and the whole transaction was a real pleasure. A great credit to the company. Cannot recommend highly enough. Thank you!
Dec 20 2010 2:56PM
We were delighted with the way we were treated and with the letterbox.
Nov 25 2010 7:54PM
very easy transaction and excellent service, in addition the parcel tracking system worked very well
Oct 19 2010 4:32PM
Very satisfied in all respects. Great product. Good communications via email and telephone. Delivery when expected. Good tracking of product delivery. Fantastic service overall.
Oct 7 2010 7:26AM
When I had a problem it was dealt with speed and efficiency. Exceeded my expectations.
Aug 30 2010 11:38AM
excellent service and product thanks. good aftersales too
Aug 18 2010 7:40PM
Overall the time in which i purched and received was excellent time. I spoke to one of your staff Irene who was so very nice and helpful to me.
Jul 27 2010 10:44AM
Great company to deal with. Only two days between ordering online and receiving my purchase.  I telephoned first with a query - efficient and very helpful response.
Jul 14 2010 7:02PM