SafeBuy

 

Consumer Feedback Statistics

for GlowGadgets.com - Where Everyone Glows

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.


1. How easy was it to find what you wanted on our website?
#ChoiceCount%  
1Very easy1376.47
 
2Quite easy317.65
 
3Reasonably easy00
 
4Difficult15.88
 
5Very difficult00
 

2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?
#ChoiceCount%  
1No17100
 
2To some degree00
 
3Yes00
 

3. Did you carry on with the transaction anyway or quit to consider alternative options?
#ChoiceCount%  
1Carried on anyway00
 
2Quit to consider my options00
 

4. Did you check our Terms & Conditions before you ordered?
#ChoiceCount%  
1Yes1376.47
 
2No423.53
 

5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?
#ChoiceCount%  
1Yes1694.12
 
2No15.88
 

6. Was your delivery made when you expected?
#ChoiceCount%  
1Sooner1270.59
 
2On time317.65
 
3Later211.76
 

7. Was it so late that it was a problem?
#ChoiceCount%  
1Yes00
 
2No2100
 

8. If you tried to contact us by phone or email, how easy was it to get in touch with us?
#ChoiceCount%  
1Easy1058.82
 
2OK / Didn't try741.18
 
3Difficult00
 

9. In overall terms were you happy with the way we handled your order and delivery?
#ChoiceCount%  
1Very happy17100
 
2Quite happy00
 
3OK00
 
4Not very happy00
 
5Not happy at all00
 

10. Would you recommend us to other people?
#ChoiceCount%  
1Yes17100
 
3No00
 

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.


What are your overall comments on us and your buying experience?
Outstanding on every level. Would buy more if there was a bigger range but will definitely recommend to everyone.
Aug 6 2011 4:36PM
First class and faultless
Jul 17 2011 9:35AM
Excellent from start to finish. Received a call to say it would be late but my wife took the call so I missed out on taking with Doc, but my wife was in stiches. A week later, sent a text for an update and got a reply in less than a minute. This is customer service at a new level! Not received the product yet but Doc has brightened my life so much it is of secondary importance.
Jul 7 2011 7:09PM
The description given of the product I purchased was 100 % accurate ~ the website was professional but at the same time gave the impression of being a small but customer friendly company ~ the hand written note with my order was a nice touch and gave glowgadgets a more personal feel
Jul 6 2011 11:20PM
as usual from this site. very pleased
Jul 6 2011 11:04PM
Very good customer service. I was informed of the 'new' website being developed, which went some way towards the problem I was having looking for the product which I knew the company had sold me in the past. The actual communication from GlowGadgets was very swift, which brought about a successful order.
Jun 28 2011 9:46PM
This is the third time I'm ordering from GlowGadgets. always good service, as usual. Cheers
Jun 19 2011 1:39PM
Very happy with the service. Keep up the good work.
Jun 16 2011 9:16AM
Quite often the issue that sorts out "real" customer service from lip service is how the situation is managed when things go wrong. In this area GlowGadgets excel. They exhibit real care over the outcome for their customer rather that the customer having to wrench unwilling co-operation from an organisation that regards them as a nuisance if there is a problem. 11/10 for customer service!
May 15 2011 7:35AM
Thank you VERY much!!!
Apr 27 2011 10:08AM
GlowGadgets.com - and therefore Doc - provides an absolutely first-rate service (by far the best I have experienced) and I cannot recommend this site highly enough. Discerning range of products, super-fast delivery, personalised invoice and freebies from Doc - simply excellent.
Apr 10 2011 1:41PM
Great - simply great.
Apr 8 2011 1:58PM
Excellent service, extemely friendly note with the package, with several business cards to keep and pass on to friends. A superb site for all your glow parties, with a customer service that is exceptional. Cheers Doc!
Apr 4 2011 5:02PM
good, and communication was good too. product excellent!
Apr 3 2011 6:31PM