SafeBuy

 

Consumer Feedback Statistics

for Kenborne

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.


1. How easy was it to find what you wanted on our website?
#ChoiceCount%  
1Very easy9070.87
 
2Quite easy3023.62
 
3Reasonably easy64.72
 
4Difficult00
 
5Very difficult10.79
 

2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?
#ChoiceCount%  
1No10683.46
 
2To some degree1914.96
 
3Yes21.57
 

3. Did you carry on with the transaction anyway or quit to consider alternative options?
#ChoiceCount%  
1Carried on anyway2095.24
 
2Quit to consider my options14.76
 

4. Did you check our Terms & Conditions before you ordered?
#ChoiceCount%  
1Yes8365.35
 
2No4434.65
 

5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?
#ChoiceCount%  
1Yes127100
 
2No00
 

6. Was your delivery made when you expected?
#ChoiceCount%  
1Sooner8466.14
 
2On time4132.28
 
3Later21.57
 

7. Was it so late that it was a problem?
#ChoiceCount%  
1Yes2100
 
2No00
 

8. If you tried to contact us by phone or email, how easy was it to get in touch with us?
#ChoiceCount%  
1Easy6450.39
 
2OK / Didn't try6349.61
 
3Difficult00
 

9. In overall terms were you happy with the way we handled your order and delivery?
#ChoiceCount%  
1Very happy12396.85
 
2Quite happy21.57
 
3OK10.79
 
4Not very happy00
 
5Not happy at all10.79
 

10. Would you recommend us to other people?
#ChoiceCount%  
1Yes12699.21
 
3No10.79
 

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.


What are your overall comments on us and your buying experience?
I have bought ink jet cartridges from Kenborne several times in the past and have always been happy with their service. I consider that JetTec are the best Canon-compatible cartridges, and work well in my MP610.
Feb 21 2012 11:44AM
Consistently good
Feb 6 2012 10:24AM
The products sold are of excellent quality and provide more printed pages compared with other inks. The Site is easy to follow, once you have found the correct section. The delivery time is brilliant, with a genuine 'next day delivery' time. I have recommended this site to friends, and will continue to do so. In my opion 10/10. Thank you.
Feb 3 2012 10:57AM
Initial order was unavailable. A clear informative e-mail arrived quickly explaining why the item requested was unavailable, suggesting an alternative and giving a wait time if I wanted to hold off for the ist choice to become available.
Feb 1 2012 6:37PM
I phoned you at approx 3.45pm on Monday and received the goods at 3.45pm on Tuesday - to be perfectly honest I call this PERFECT service! I really wasn't expecting delivery till at least Wednesday!
Jan 31 2012 6:50PM
Am a returning customer. Have always been very satisfied with the service and the courtesy received. Have recommended. Regards.
Jan 27 2012 1:40PM
Exellent top rate service from a first class gentleman,-purchase with confidence.- if only all companies and transactions were this good!. Until the next puchase, many thanks, Richard Caddy
Jan 21 2012 11:03AM
Much cheaper and easier than buying from shops
Jan 13 2012 11:10AM
I have been getting my ink from Kenborne for many years and have not considered changing to another supplier. Final box should read " I HAVE finished :-))
Dec 31 2011 4:23PM
My first visit to your site. I found you using Google because I wanted to buy Jet tec cartridges and my previous supplier no longer stocked them. You had a competitive price, good information about selecting the correct part for my printer, an easy-to-navigate web-site.
Dec 21 2011 8:46PM
I have bought a good few items from Kenborne and have always found them to be of excellent quality and unbelievably quick on delivery. They even gave me credit for unused ink cartridges when i changed my printer unexpectedly. Their services are the best I have com across
Dec 20 2011 4:41PM
I have always found dealing with Kenborne easy,once I have established my requirements to be able to order items. The 'adding to basket'' is easy and once familiar with procedures,reading items added for payment becomes less stressfull. The last order placed was intended to be delivered to a neighbour, if we had been out, but I was unable to enter the alternative instructions when ordering, even though I accessed the required screen. Goods were delivered whilst we were out, and have been received in good order and time. As usual we were pleased with the service. John Stokes
Dec 14 2011 8:04PM
Always an excellent service. Very good prices.
Dec 6 2011 8:08PM
Have used Kenborne for a number of years now and always found them excellent company to deal with. No problems whatsoever and customer service courteous and helpful. Many thanks
Dec 6 2011 4:33PM
Have used many times, consistently good.
Dec 3 2011 3:37PM
Fast and helpful
Nov 17 2011 4:40PM
easy to contact, first class phone manners, very good on all products, with the right price, and quick posting, providing the Royal mail is on time, a very good mail order company.
Nov 15 2011 4:50PM
always reliable, prompt and helpful - thanks
Nov 8 2011 2:34PM
Always been extremely happy
Nov 7 2011 4:20PM
Excellent. Good personal service and always very speedy delivery.
Oct 27 2011 3:35PM