SafeBuy

 

Consumer Feedback Statistics

for Pro Sport UK.Com

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.


1. How easy was it to find what you wanted on our website?
#ChoiceCount%  
1Very easy68579.19
 
2Quite easy14316.53
 
3Reasonably easy343.93
 
4Difficult30.35
 
5Very difficult00
 

2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?
#ChoiceCount%  
1No77389.36
 
2To some degree768.79
 
3Yes161.85
 

3. Did you carry on with the transaction anyway or quit to consider alternative options?
#ChoiceCount%  
1Carried on anyway7985.87
 
2Quit to consider my options1314.13
 

4. Did you check our Terms & Conditions before you ordered?
#ChoiceCount%  
1Yes65475.61
 
2No21124.39
 

5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?
#ChoiceCount%  
1Yes85498.73
 
2No111.27
 

6. Was your delivery made when you expected?
#ChoiceCount%  
1Sooner32237.23
 
2On time38944.97
 
3Later15417.80
 

7. Was it so late that it was a problem?
#ChoiceCount%  
1Yes8152.60
 
2No7347.40
 

8. If you tried to contact us by phone or email, how easy was it to get in touch with us?
#ChoiceCount%  
1Easy32437.46
 
2OK / Didn't try51960.0
 
3Difficult222.54
 

9. In overall terms were you happy with the way we handled your order and delivery?
#ChoiceCount%  
1Very happy66676.99
 
2Quite happy9410.87
 
3OK495.66
 
4Not very happy283.24
 
5Not happy at all283.24
 

10. Would you recommend us to other people?
#ChoiceCount%  
1Yes81093.64
 
3No556.36
 

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.


What are your overall comments on us and your buying experience?
completly satisfied. recommend to anybody. Keep up the good work!!!!
Feb 22 2012 5:00PM
Impressed with the efficient way in which the order was dealt with, very good price with no delivery charge,sound advice, plus a fast , timed delivery slot, so a really positive buying experience, wouldn't hesitate to use you again.
Feb 21 2012 10:26AM
A couple of mistakes were made on the order which was frustrating and whilst these are being rectified it has delayed the complete order for a while.
Feb 20 2012 11:05AM
Very satisfied. Great product speedily delivered in time for 6th birthday.
Feb 19 2012 5:41PM
Great to be able to find a site such as yours to order sports gear that I couldn't find in the high street.
Feb 19 2012 5:23PM
transaction was easy and goods arrived when stated good communication
Feb 18 2012 10:01PM
Delivery was delayed due to one item (out of 2) being held back by Kooga due to "Stock taking".  Your company rang and informed me of the reason for the delay and offered to send the other item ahead.  This was not an issue so I declined but appreciated the phone call explaining the situation.  Much appreciated, excellent customer service. Keep it up!
Feb 17 2012 2:31PM
Fantastic.  order submitted sunday lunch time, products delivered wednesday morning.  outstanding.  liked the option of being able to pay via pay pal as meant didnt have to register for yet another website.
Feb 16 2012 8:01AM
Quick and easy transaction. Very pleased with service. Have returned to buy another item. Recommended.
Feb 14 2012 10:11PM
first class service - thank you
Feb 13 2012 6:16PM
Very good service - quick an efficient delivery and excellent price.
Feb 10 2012 9:00AM
Easy to use website. Quick delivery.
Feb 9 2012 11:52AM
Fine
Feb 9 2012 7:19AM
Great product, great price, great packaging, great communications, great service
Feb 8 2012 5:45PM
I had a very small timeframe in which to receive my order before leaving the country and Pro Sport made sure it got there in time. I was very impressed with the delivery time and the communication about where it was, the time it would be delivered etc so i could make sure someone was there to receive it.
Feb 3 2012 1:05PM
very straightforward and efficient
Feb 2 2012 3:44PM
Easy to use website. Items arrived were exactly as described and were well packaged. Thank you
Jan 31 2012 12:11PM
I found want i wanted but on set of knee supports was not what suitable for the sport i do. to return them was clear on the web site
Jan 29 2012 1:44PM
Excellent transaction
Jan 28 2012 6:12PM
Very helpfull, i was let down by another supplier. ProSport sent the item out very quicly. Mant Thanks, My daughter was very happy.
Jan 28 2012 12:53PM