Recent Comments
Below are the latest overall consumer comments on this web retailer's operation.
What are your overall comments on us and your buying experience?
When I phoned the company I had prompt service and they were polite and helpful. I would recommend them to friends. It was unfortunate that the goods I ordered arrived late, the builder had left our house and had to come back at a later time to finish off.
Dec 16 2011 8:51AM
Web site is poor. Payment process didn't work for my card, but I received misleading emails saying my order had been taken. When I tried to log in a second time, it failed - I did not have a password. Couldn't register as a new purchaser as it new my email name. After I phoned and paid manually, the goods were not dispatched. I had to phone a second time. I am still waiting for the goods to arrive.
Dec 5 2011 2:02PM
Very pleased with the complete service.
Dec 2 2011 10:54PM
One of the taps was damaged during delivery which I didn't discover until after unpacking it. I expected a nightmare trying to sort it out. On the contrary, Total Bthrooms were very helpful and sent me a replacement immediately and arranged collection of the damaged tap. Excellent service. I would use again.
Nov 11 2011 1:18PM
Delivery was to schedule, product was as ordered - generally a good experience.
Nov 6 2011 1:24AM
Good retail experience, recommended.
Oct 26 2011 12:05PM
Very good customer service, all questions answered. Very polite on the phone
Oct 21 2011 9:49PM
Great - very efficient
Oct 19 2011 7:44AM
Hi Fred Johnson,
Confirmed order status mail...
Order details are as follows :
Order ID : 355
Order Number : 00010356
Order Date : 18-08-2011.This was second Email not sure what it meant,good communications but could be clearer.Nice to know when goods have been dispatched.Overall however very pleased with transaction.
Aug 26 2011 4:15PM
Very good except product guarantee & invoice were not included with the items and have still not arrived.
Aug 20 2011 5:03PM
good price for a good product... easy to order and good cooms with fast delivery
happy
if thier had been a shower try that was competitively priced too i would have bought more!christine
Aug 11 2011 9:23AM
Very fast efficient service.
Jul 16 2011 5:10PM
Very happy with customer service
Jul 13 2011 2:50PM
The product was great as was the price. I was very happy with my shopping experience from Total Bathrooms and would recommend them.
Jul 11 2011 9:41PM
the products were good as was the price and overall i was very happy with dealing with you
Jul 8 2011 7:26AM
Good website, variety of products, competitive prices.
May 17 2011 8:26PM
Excellent, thanks, and a great product too.
Apr 28 2011 7:46AM
Having purchase from you before on line had no hesitation on going straight to your web site as previous experience has always been first class.
Apr 25 2011 9:46AM
Perfect, thank you.
Mar 19 2011 6:26PM
On receipt of my shipment I realised I had ordered the wrong item - it took 3 attempts to get through by phone (I chose not to leave a message or email as I wanted to speak to someone) - once I did the customer service was excellent - collection of the initial order and delivery of replacement, correct, items was achieved as one and I wasn't charged any supplementary shipping although I expected to pay as it was my error - top marks Total Bathrooms. Just wondered where question 3 was in this survey as I went from 2 to 4 - I did check but couldn't find it.
Mar 17 2011 7:30PM