Consumer Feedback Statistics

for Willow Fabrics

Feedback Summary

The site has a rating of 5 stars out of 5 maximum.

1. How easy was it to find what you wanted on our website?

#	Choice	Count	%
1	Very easy	3	75.00
2	Quite easy	1	25.00
3	Reasonably easy	0	0
4	Difficult	0	0
5	Very difficult	0	0

2. Did you feel that important additional charges were initially hidden and only revealed when the transaction was very advanced?

#	Choice	Count	%
1	No	4	100
2	To some degree	0	0
3	Yes	0	0

3. Did you carry on with the transaction anyway or quit to consider alternative options?

#	Choice	Count	%
1	Carried on anyway	0	0
2	Quit to consider my options	0	0

4. Did you check our Terms & Conditions before you ordered?

#	Choice	Count	%
1	Yes	3	75.00
2	No	1	25.00

5. Shortly after orders are placed, we send an order acknowledgement message by email. Did yours arrive safely?

#	Choice	Count	%
1	Yes	4	100
2	No	0	0

6. Was your delivery made when you expected?

#	Choice	Count	%
1	Sooner	3	75.00
2	On time	1	25.00
3	Later	0	0

7. Was it so late that it was a problem?

#	Choice	Count	%
1	Yes	0	0
2	No	0	0

8. If you tried to contact us by phone or email, how easy was it to get in touch with us?

#	Choice	Count	%
1	Easy	4	100
2	OK / Didn't try	0	0
3	Difficult	0	0

9. In overall terms were you happy with the way we handled your order and delivery?

#	Choice	Count	%
1	Very happy	4	100
2	Quite happy	0	0
3	OK	0	0
4	Not very happy	0	0
5	Not happy at all	0	0

10. Would you recommend us to other people?

#	Choice	Count	%
1	Yes	4	100
3	No	0	0

Recent Comments

Below are the latest overall consumer comments on this web retailer's operation.

What are your overall comments on us and your buying experience?

Seems solid and safe firm needs to warn about delays quicker
Jun 7 2010 8:47AM

Staff were extremely helpful when I called for advice and placing an order online was simple and straightforward. My order arrived very quickly and I will definitely buy from Willow Fabrics again.
May 21 2010 6:18PM

Great
Apr 6 2010 10:23AM

Great service & site
Apr 6 2010 8:45AM