Brown's who sold me the goods were helpful and polite when I spoke to them, although before I placed the order I asked if the ladders came with a brake/latch to stop the 3-section ladders sliding out during carring/transit (in addition to the hooks which hold up the sections at the bottom of each section when extended), which I was assured they did, however, the ladders which were delivered didn't have the brake/latch as I was told they would have.
I was assured delivery would be on the friday, so I took a day off work to receive the goods. The goods didn't turn up, and no-one called from Brown's or their courier TNT to say that they wouldn't be coming. I called Brown's late of friday afternoon, and they couldn't tell me where or when the goods would be delivered.
Despite leaving instructions to leave the goods to the rear of my house on whichever day they would turn up (I couldn't afford to take another day off work on the promise that they may or may not deliver on an alternative day), TNT eventually called to say no-one was at home and they were taking the goods back to their depot (despite that I had previously made it clear to Brown's to instruct their courier to deliver to the rear of house if I was out). Only after intervention by myself direct with TNT were the goods delivered as I had requested.
Despite the appalling delivery service - yes, the weather has been bad, but Brown's and TNT could have contacted me and told me they the good's were delayed and would be delivered until another day (both had my mobile number), and the fact that my instructions to leave the goods to the rear of my house if I was out were clearly a waste of my breath and were ignored - then I have pleasure in saying that the ladders look good quality, although I am bitterly disappointed that the brake/latch as described above was not a feature of the ladders I had been sold despite being told by Brown's it was.