Working with the office of fair trading since 2006

IT-Supplier

4.8 out of 5
based on 619 reviews
Product Satisfaction 93%
Delivery Satisfaction 92%
Would Recommend 91%

Verified Customer Reviews

Verified Customer
i know its on line buying but they will not take a order over the phone. not all people have a pc.so you are losing sales ?????? i know my friend wanted to buy on the phone and was told they did not do phone sales? so he got is from currys ??
Response:
We dont take telephone orders because our highest priority is customer card security. We understand that telephone orders are convenient but to process telephone orders would mean decreasing security measures to do so. We made the decision many years ago to prioritise customer security on our site above all else, including losing some sales. Thank you for your comment, and we are sorry that we could not help you on this occasion.
Merchant's response
Verified Customer
Great communication after ordering online. Got the product to me ahead of promised date. Use DPD which is by FAR the best courier company. Will use again.
Verified Customer
Cannot fault the service, didn't order until quite late in the day so was not expecting the very next day delivery, very happy
Verified Customer
Very poor. Seller cancelled order.
Verified Customer
Very fast shipping and no quibble return policy
Verified Customer
Great service. Highly responsive to questions
Verified Customer
The phone I purchased was exactly a described and I've been happily using it for over a month without problems. Delivery was quick and well packaged, IT-Supplier.co.uk were quick and helpful in response to my query about the product before I purchased it.
Verified Customer
First purchase so i was a bit iffy but all worked out fine and the price was brilliant nearly £170 cheaper than Currys.....would recommend and use again thanks
Verified Customer
This retailer cancelled my order claiming that they are only allowed to sell the item to Business to Business customers even though NO MENTION of this was present on their web-site. Furthermore even though they had my telephone contact details, no personal contact was made in relation to this order cancellation, merely some comment on a pro-forma email. I would actively dissuade anyone form using their site for consumer retail transactions!
Response:
We have sold to consumers and business customers for 14 years. Your purchase was a commercial product, not a consumer product, therefore we were unable to sell it to you based on the manufacturer's terms of sale. It was a unique situation and we apologised for that.
Merchant's response
Verified Customer
This retailer cancelled my order claiming that they are only allowed to sell the item to Business to Business customers even though NO MENTION of this was present on their web-site. Furthermore even though they had my telephone contact details, no personal contact was made in relation to this order cancellation, merely some comment on a pro-forma email. I would actively dissuade anyone form using their site for consumer retail transactions!
Response:
We have sold to consumers and business customers for 14 years. Your purchase was a commercial product, not a consumer product, therefore we were unable to sell it to you based on the manufacturer's terms of sale. It was a unique situation and we apologised for that.
Merchant's response
Verified Customer
Best price I could find. Good communications, helpful and efficient. Would buy again without hesitation.
Verified Customer
really easy once i got round some issues with credit card payment (would not accept my US corporate card)
Verified Customer
Purchase on-line went smoothly, lots of encouraging Emails then one saying that the courier had lost the package. As my one and only purchase from this company (bought entirely on price) it is not a good start.
Verified Customer
It was a great service. One of the team walked me through specs and made sure my delivery happened when promised
Verified Customer
About as seamless and trouble-free as it could be.
Verified Customer
good price and service
Verified Customer
Very good service al rund
Verified Customer
Very happy with the service and product.
Verified Customer
Great price and service. Couldn’t ask for more
Verified Customer
Easy purchase, able to get hold of supplier via phone over documentation query, recommended vendor.