Working with the office of fair trading since 2006

sportsequip.co.uk

4.9 out of 5
based on 592 reviews
Product Satisfaction 100%
Delivery Satisfaction 95%
Would Recommend 97%

Verified Customer Reviews

Verified Customer
Very good
Verified Customer
Friendly, professional with a good standard of workmanship. The product was of high quality with a good attention to detail.
Verified Customer
Very helpful and support throughout process
Verified Customer
Efficient and good experience
Verified Customer
Happy with the physical  product but the installation left a lot to be desired , so on this basis I couldn’t recommend using sportsequip. Subsequent email communication has gone unanswered.
Response:
I'm really sorry to hear that you're not completely satisfied with the installation service. We're not aware of any unanswered emails so we've probably not received them. If you'd like to call us on 01858 545789 we'll happily try to look into this and rectify any issues for you.
Merchant's response
Verified Customer
The postage charge was a bit excessive for a light item
Response:
Thank you for your comment, although we are a little confused as all of our prices include delivery to most areas in the UK. We're wondering if you have us confused with another company? Perhaps you can contact us to discuss.
Merchant's response
Verified Customer
Great customer service to ensure that product purchased matched exact requirements
Verified Customer
excellent service. Very helpful .
Verified Customer
Ordered item by phone and found the person most obliging and helpful.
Verified Customer
Communication fine and they worked very hard to fulfil my order over a short time span.
Verified Customer
Super personalised service
Verified Customer
Really pleased with product and service. Called to confirm order details and went out of way to meet delivery date.
Verified Customer
Quick and efficient ordering. Delivery of the parts was over three days but the courier kept us informed about drop-off times.
Verified Customer
Always excellent response times, competitive prices and prompt deliveries
Verified Customer
The goods were delivered to a local post office rather than to the neighbour who I had specified when ordering and ironically whose details were written on the delivery note. This rather defeated the convenience of a door step delivery
Response:
I'm sorry to hear your order was left at the post office rather than with your neighbour as requested. Some delivery drivers/postman are better than others at finding a safe place/neighbours to accept on your behalf. However, if you pop into your local Royal Mail delivery office, you should be able to fill in a 'Delivery to Neighbour' form to nominate a neighbour for future parcels to be left with should you not be available. I hope this helps and thank you for shopping with us.
Merchant's response
Verified Customer
Sportsequip supplies some better quality equipment that is difficult to find elsewhere. I placed a very small order but received excellent service - eg they phoned me up before despatch to confirm my address details
Verified Customer
Good and quick
Verified Customer
Helpful and efficient. Good knowledge.
Verified Customer
Responsive. Had to change order. Dealt with immediately
Verified Customer
Good company, great service.